FAQs

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Do you have minimum volume requirements?

No! We welcome clients of all sizes and help scale their business. We do have a CAD $500 minimum monthly storage, pick and pack fees.

Can I provide my own custom packaging?

Absolutely! We know how important building your brand is and custom packaging is an amazing opportunity that can greatly enhance your customer’s perception of your product and brand.

Can you handle fragile products? Does it cost extra?

Our team will examine your products and suggest custom packaging based on on your specific needs. If you have pre-exsiting requirements, just let us know and we'll accomodate those as well. Contact us for additional charges.

What qualifies as a "special project?"

A special project is a non-standard task that can still include everything from kitting & assembly to labeling or inventory reconciliation. All special projects should be submitted to SureShipped team, so they can define the scope and provide a quote for the project prior to execution.

Do you offer storage insurance?

When you store your inventory at SureShipped, you can add our location to your insurance policy.

What is the Minimum Pick and Pack Fee?

To justify the amount of time and energy we put into each project, we have a monthly minimum storage, pick and pack fee of $250. If you don’t reach this minimum with your picking fees, we will add the rest to your monthly invoice. Let’s say your storage and picking fees are $160, and the minimum is $250. That means you would have to pay the $90 difference.
We don’t do this to put pressure on you, but it’s a fair assurance that your projections are honest.

Where is SureShipped located?

We have two warehouses in Canada - Vancouver and Toronto. You can store your stuff for fulfillment in both warehouses and save money on shipping.

Focus on Your Business

Here to Help Your Every Business Need.

Stop worrying about any shipping problems. Focus on your business. Let us provide the 3pl support you deserve.

Get in touch and one of our fulfillment experts will contact you to find a solution that works for your business.

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